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What do I need to know about shipping policy?

Expedited Shipping
Available Countries :
Australia 🇦🇺 Austria 🇦🇹 Belgium 🇧🇪 Bolivia 🇧🇴 Brunei 🇧🇳 Bulgaria 🇧🇬 Canada 🇨🇦 Croatia 🇭🇷 Cyprus 🇨🇾 Czech Rep., 🇨🇿 Chile 🇨🇱 Denmark 🇩🇰 Estonia 🇪🇪 Finland 🇫🇮 France 🇫🇷 Germany 🇩🇪 Guam 🇬🇺 Hong Kong SAR China 🇭🇰 Hungary 🇭🇺 Iceland 🇮🇸 Ireland, Rep. Of 🇮🇪 Indonesia 🇮🇩 Italy 🇮🇹 Japan 🇯🇵 Latvia 🇱🇻 Lithuania 🇱🇹 Luxembourg 🇱🇺 Malaysia 🇲🇾 Malta Macau 🇲🇴 🇲🇹 Monaco 🇲🇨 Mongolia 🇲🇳 Myanmar 🇲🇲 Netherlands, 🇳🇱 NewZealand 🇳🇿 Norway 🇳🇴 Panama 🇵🇦 Philippines 🇵🇭 Poland 🇵🇱 Portugal 🇵🇹 Romania 🇷🇴 Singapore 🇸🇬 Slovakia 🇸🇰 Slovenia 🇸🇮 Sweden 🇸🇪 Switzerland 🇨🇭 Taiwan Tanzania 🇹🇿 🇹🇼 Thailand 🇹🇭 United Kingdom 🇬🇧 United States of America 🇺🇸 Venezuela 🇻🇪
International shipping cost: Flat rate at US$ 15.00 (flat rate for all countries)
International shipping method: DHL Express Shipping
International delivery usually takes: 2-3 business days
Delivery may be delayed or interrupted due to circumstances beyond our control such as bad weather, service disruption, customs duties, local customs procedures and inspections, etc. Beauty of Joseon is not responsible or liable in such cases.

International Shipping Duty Payment (varies by country)
International customers are responsible for all duties, taxes, and fees imposed by their government for their order.

Standard Shipping
Available Country : United States of America 🇺🇸
- Standard shipping cost : Flat rate at US$ 7.00
- Standard shipping method : USPS Standard Shipping
- Standard delivery usually takes 7-14 business days

How can I cancel my order?

Please note that we can only cancel an order before it has been shipped. Once the tracking link has been updated, we are unable to cancel the order or issue a refund.

Check Order Status:
  1. Log in to your BOJ account and go to the "My Account" section.
  2. Click on the "Order" menu.
  3. Go to the order confirmation email sent after your purchase, click on "View your order", and select "Cancel".
After canceling the order, it may take 1-7 business days for the refund to reflect in your account. If you do not receive the refund within this period, please kindly check with your financial institution for any pending transactions.

How can I handle import customs duties charge?

Import taxes and duties are the responsibility of the customer and are determined by the country the goods are imported into. Beauty of Joseon does not refund these charges, nor does it refund for packages returned due to customs fee refusal. Customers are advised to check for potential tax and duty charges before ordering and opt for cancellation before the order is shipped if necessary. This information is noted on checkout pages and via email post-order confirmation.Was this helpful?

How can I verify the authenticity of the product?

Please kindly help to note that as long as you have purchased from our Official Mall (https://beautyofjoseon.com/) or Authorized Retailers (https://beautyofjoseon.com/pages/authorized-online-retailers), we can assure the authenticity of the product. However, if you have purchased from unauthorized retailers, we cannot guarantee the authenticity of our products. This doesn't necessarily mean that the product is counterfeit, but rather that we are unable to verify authenticity through photos, videos, or LOT numbers.

Additionally, we regret to inform you that our QR scan application has been suspended due to internal reasons. Consequently, the seal of our product will gradually be phased out, and there will be no products with authentication code seals in the future.
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I have questions about your products.

What skin types is Beauty of Joseon suitable for?

How long do your products last?

Is Beauty of Joseon a cruelty-free brand?

Can teenagers use Beauty of Joseon products?

Can pregnant or breast-feeding women use it?

Which of the Beauty of Joseon products are vegan?

How can I obtain free shipping?

Our global mall offers free shipping on orders of $70 USD or more (flat rate, calculated after discounts and before regional taxes). If you're shopping from another country, the equivalent amount in your local currency will apply, based on the current exchange rate.

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